Frequently Asked Questions

General Membership Questions

Why should I join Pyramid Collection VIP?

That's easy - to save on online purchases! You are eligible for exclusive savings you won't find anywhere else!

If I have a question, whom may I contact?

You can reach our Customer Service Department by phone, 24 hours a day, 7 days a week, at 855-226-7046. You can also email us at customerservice@PyramidCollectionVIP.com or reach us via the Contact Us form on our website and we'll get back to you within 24 hours (usually much sooner!)

How can I cancel my membership?

To cancel by phone, you can call us 24 hours a day, 7 days a week, at 855-226-7046 . If you would prefer to cancel online, simply log in to your account at PyramidCollectionVIP.com and click on the Customer Service link in the upper right side of your screen. Then click the Cancel My Membership link, and follow the instructions provided. You can also email us your cancellation request at customerservice@PyramidCollectionVIP.com or submit it through the "Contact Us" form. However you do it, our Customer Service Department will process your cancellation right away.

Where do I send my rebate documentation?

You can send all of your rebate documentation via email to rebates@PyramidCollectionVIP.com. Please include the claim number in the "Subject" line, and please note that rebate claims must be submitted within 90 days of the original order date. You'll be assigned a claim number when you fill out the claim form; it's easy to copy it there and then paste it in the "Subject" line as you prepare to send us your documentation email.

Rebate claims can also be submitted by mail. Simply send your supporting documentation with your written claim number to:

Pyramid Collection VIP
PO Box 290728
Wethersfield, CT 06129-0728

Premier

What are the Premier Retailers?

As a member of Pyramid Collection VIP, you can receive 10% cash back on your entire purchase and free shipping rebates every time you shop with one of the following Premier Retailers:

  • Potpourri
  • Catalog Favorites
  • NorthStyle
  • Cuddledown
  • Expressions
  • The Stitchery
  • Nature's Jewelry
  • The Pyramid Collection
  • In the Company of Dogs
  • Back In The Saddle
  • Serengeti
  • Young Explorers
  • Whatever Works
  • Country Store
How do I earn cash back?

Earning cash back is easy:

  • Click on any Premier Retailer of interest to you, and shop at their website as you normally would.
  • When you receive your purchase confirmation from the retailer, visit our online Rebate Center and fill in the requested information.
  • Submit your claim and send us the requested documentation.

Please note that rebate claims must be submitted within 90 days of the original order date. Within 3-6 weeks of our receipt of your cash back rebate claim and supporting documentation, we'll verify your rebate and send you a check for 10% of your total purchase.

How is the cash back amount calculated?

When you fill in the claim form in the Rebate Center, we'll ask you to enter the total amount of your purchase at one of our Premier Retailers. We will automatically calculate the cash back percentage you qualify for.

  • When you spend $100 at a Premier Retailer that offers a 10% cash back rebate, you will qualify for a $10 cash back rebate check.

Marketplace

What is the Marketplace?

The Marketplace is our directory of over 1,000 retailers. As a member of Pyramid Collection VIP, you can receive 5% cash back on your total purchase and up to $10 in shipping rebates every time you shop through our Marketplace. You are eligible to earn up to $1,000 in cash back rebate savings and a maximum of $500 in shipping savings every membership year.

How do I earn cash back?

Earning cash back in the Marketplace is easy:

  • Click on any Marketplace retailer of interest to you, and shop at their website as you normally would.
  • When you receive your purchase confirmation from the retailer, visit our online claim form in the Rebate Center and fill in the requested information.
  • Submit your claim and send us the requested documentation.

Please note that rebate claims must be submitted within 90 days of the original order date. Within 3-6 weeks of our receipt of your cash back rebate claim and supporting documentation, we'll verify your rebate and send you a check for 5% of your total purchase.

It really is that easy. As long as you are an active member of Pyramid Collection VIP, you will keep earning cash back & up to a maximum of $1,000 in cash back rebates every membership year.

How is the cash back amount calculated?

When you fill in the claim form in the Rebate Center, we'll ask you to enter the total amount of your purchase at one of our Marketplace retailers. We'll automatically calculate the cash back percentage you qualify for.

  • When you spend $100 at one of our Marketplace retailers that offers a 5% cash back rebate, you'll qualify for a $5 cash back rebate check.
What retailers are included in the Marketplace?

We offer cash back rebates at over 1,000 retailers through the Marketplace, but our list of retailers is subject to change at any time. To view the current list, please visit the Marketplace page.

Shipping Rebates

What are Shipping Rebates?

Shipping Rebates are a great deal. As an active member of Pyramid Collection VIP, you can get full reimbursement for any shipping fees you might be charged on purchases you make at the following Premier Retailers:

  • Potpourri
  • Catalog Favorites
  • NorthStyle
  • Cuddledown
  • Expressions
  • The Stitchery
  • Nature's Jewelry
  • The Pyramid Collection
  • In the Company of Dogs
  • Back In The Saddle
  • Serengeti
  • Young Explorers
  • Whatever Works
  • Country Store

For purchases you make at any of the Marketplace retailers, you're eligible for cash back rebates of up to $10 for shipping charges on each qualifying purchase.

Are all shipping charges eligible for rebate submission?

As long as you provide the documentation needed to verify that your shipping charge comes from a purchase made at a participating retailer, you're eligible for a cash back rebate on the shipping charge. That includes purchases made online, over the phone, and through the catalog.

In-store purchases only qualify for a shipping rebate if a participating retailer needs to order the item and then charges you for shipping it directly to your residence. Cancelled purchases, duplicate claims, and purchases made before you became an active Pyramid Collection VIP member (or made after you cancel your membership) aren't eligible for shipping rebates.

How do I get Shipping Rebates?

To claim your Shipping rebate, simply click on the "Rebate Center" tab in the navigation bar and follow the instructions provided. Please note that you must submit your rebate claim within 90 days of the original order date. We will verify your claim and process your rebate within 3-6 weeks of receipt of your required documentation and we will mail you a check as soon as your rebate is confirmed.

Is there a limit to how long I have to file a claim?

Yes; please be sure to mail your claims within 90 days of the purchase date.

What information do I need to send to get my shipping rebate?

To claim your Shipping rebate, simply send us your order confirmation, original sales receipt, or packing slip with the price, retailer information, shipping and handling charges, and sales date.

Return Shipping

What is Return Shipping?

If for any reason you decide to return an item to any online retailer, not just those in the Marketplace & you're eligible for up to $10 cash back on every Return Shipping charge you pay.

How do I make a Return Shipping Claim?

Just click on the "Rebate Center" tab in the navigation bar, and follow the instructions provided. Please note that you need to be an active member at the time we process your claim, and that proof-of-purchase documentation and shipping information is required to process every claim.

How much time do I have to file a Return Shipping Claim?

You'll need to submit your claim and all required documentation within 90 days of your original purchase to qualify for a Return Shipping rebate.

How soon will I get my claim paid?

We'll verify your claim and send you a check within 3-6 weeks of our receipt of your claim and the required documentation.

How much coverage do I receive?

As an active member of Pyramid Collection VIP, you can receive up to $10 in Return Shipping coverage per order and up to $500 in Return Shipping coverage every membership year.

Discounted Gift Cards

What are Discounted Gift Cards?

As an active member of Pyramid Collection VIP, you can purchase popular gift cards at a 10% discount. We offer $25 gift cards for merchants, cinemas, gas stations, and restaurants at the discounted price of $22.50.

How can I order Discounted Gift Cards?

It's easy to order discounted gift cards: Simply click the Gift Card tab in the navigation menu to see our full selection of participating merchants, restaurants, cinemas, and gas stations. Choose the gift cards you would like to purchase, and place your order right on our website. You'll need to provide your shipping information and a valid credit card number to complete your order. Your gift cards will be shipped & free of charge & within 2-5 business days of our receipt of your order.

Is there a limit to how many Gift Cards I can order?
As an active member of Pyramid Collection VIP, you can purchase up to 6 gift cards each and every month through our Gift Card center.